Bilingual Incident Coordinator

Job Summary: The Incident Coordinator, specializing in breakdown service, provides critical support to customers facing vehicle breakdowns, ensuring timely assistance and effective solutions. This role involves coordinating with TEN locations and preferred vendors, providing troubleshooting guidance, and delivering empathetic, solutions-oriented service to resolve breakdown-related issues. The TEN Care Incident Coordinator plays a key role in managing the customer journey, ensuring each touchpo…