Senior Data Analyst – ServiceNow Performance Analytics & ITSM Metrics

Custom Software Systems, Inc. (CSS) seeks a hands-on Senior Data Analyst – ServiceNow Performance Analytics & ITSM Metrics to support analytics and metrics work for VA’s Office of Information and Technology (OIT), Office of the Chief Data and Analytics Officer. You’ll turn data from ServiceNow, Jira, VA PARS, and other VA systems into analyses and dashboards that OIT leaders use to manage IT products and service performance. You’ll work in a small team led by the VA PARS & ServiceNow Performanc…