Data Analyst

Aditi Consulting Plano, Texas, US Publicado 12h ago

30 days left to apply $170.6K – $171.2K/yr

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Salary

$170.6K – $171.2K/yr

Job type

Full-time

Descripción del empleo

Payrate: $82.00 - $82.30/hr Responsibilities: Lead the analytics strategy for customer service and pre-sales chat, ensuring insights directly improve NPS, CSAT, conversion rate and revenue influence. Build scalable data models, pipelines, and architectures to support real-time and historical analytics across chat, ticketing, CRM, and e-commerce platforms. Develop and operationalize AI/NLP-based analytics, including sentiment analysis, intent classification, conversation quality scoring, and cha…

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